Returns & Exchanges
At Avimee Herbal, we strive to ensure your journey to natural wellness is seamless, offering easy returns for damaged or incorrect items within 7 days of delivery. Due to the personal nature of our Ayurvedic formulations, we cannot accept returns on opened or used products to maintain the highest hygiene standards.
Initiate Request
Email our support team at [email protected] or message us on WhatsApp with your order ID and clear photos of the product within 48 hours of receipt.
Quality Inspection
Our quality control team will review your request and the provided images to verify the condition of the item and approve the return or exchange.
Reverse Pickup
Once approved, we will arrange a reverse pickup from your address at no additional cost; please ensure the product is in its original packaging with all seals intact.
Refund or Replacement
After the product reaches our warehouse and passes a physical check, your refund will be processed to the original payment method or a replacement will be dispatched within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing